70% of Small Businesses Won't Court Holiday Shoppers After They Buy
Constant Contact's holiday report finds 70% of small businesses won't capture new shoppers' contact details, even as 68% lean on AI and 76% expect to hit revenue goals.
Topic
Customer Retention
Topic
Customer Retention
VeraData’s Roughly 900 Engagements Show Why Targeting Beats Volume
After roughly 900 engagements over nearly 20 years, VeraData’s founder says customer acquisition is a targeting problem: model fi…
Level99 and Fairgame Bet That Habit, Not Novelty, Builds Hospitality
With 23% of U.K. hospitality businesses losing money, operators like Level99 and Fairgame are borrowing video-game mechanics to t…
Engine Hit $150 Million in Bookings With Zero Social Media Strategy
Engine reached $150 million in bookings with no social media strategy. At TechCrunch Disrupt, founders explained when influencers…
Atlanta Nurse Kept Her Hair Salon Alive Through COVID and Staff Theft
Nana Akua, an Atlanta nurse and salon owner, lost clients during a 3-4 week COVID closure and fired braiders poaching customers.…
Engaged Customers Spend 23% More: How to Build a Plan That Captures It
Engaged customers spend 23% more and 96% abandon brands with poor issue resolution, per a new step-by-step engagement guide from…