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Topic
Klarna is rehiring customer-service staff after its AI assistant, once credited with 700 agents' work, produced 'lower quality' support — and 19% of replaced US workers report being asked back.
BMO's AI Agent Assist, launched November 6, targets 20–30% faster credit card inquiries and automatic processing of ~40% of eligi…
CEO Tom Wilson says Allstate’s personal agentic assistant could arrive early in 2027, powered by ALLIE, aimed at machine-assisted…
Jacksonville ranks No. 3 nationally for small-business development, per Nav. Owner Cantrece Jones, in business since 2008, explai…
A $15,000 mechanical bird turned a Brooklyn shop's celebrity dispute viral, dragging its Yelp rating to 2.8 stars and putting $97…
Salesforce's job-ready Agentforce agents resolve 90% of shopper interactions in six weeks and half of support chats autonomously,…
Zendesk's new Specialized AI Agents promise to automate up to 80% of workflows, with prebuilt commerce tools and a no-code builde…
