Quiq Launches Voice AI Agents for Zoom Contact Center
Quiq’s Zoom integration automates routine calls and carries context into human handoffs, but a typical production rollout still takes three to six months.
Topic
Customer Service Automation
Topic
Customer Service Automation
Decagon's Alto Model Lifts Call Resolution Rates Over Five Points
Decagon's Alto conversational-control model lifted resolution rates over five points and answers in 700 ms — but the company disc…