Walmart's AI Service Loop Cost It a New York Times Writer
A Wirecutter writer spent over an hour trapped in Walmart's AI support loop, then deleted her account. Gartner data shows 87% of consumers demand a human option.
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Human Escalation
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A Wirecutter writer spent over an hour trapped in Walmart's AI support loop, then deleted her account. Gartner data shows 87% of consumers demand a human option.