Leadership

HPE Chief Antonio Neri's Career Advice: Deliver First, Talk Second

HPE CEO Antonio Neri, who started in a 1990s Amsterdam call center, says promotion begins with delivering on promises. Walmart's Donna Morris agrees.

By Daniel Okafor

4 min read

HPE's CEO went from working in a call center to the C-suite. Here's his advice for getting noticed at work.
HPE's CEO went from working in a call center to the C-suite. Here's his advice for getting noticed at work.Tumisu / pixabay

What's News

  • Antonio Neri joined Hewlett-Packard's Amsterdam call center in the mid-1990s and became HPE CEO in 2018.
  • Neri advises employees to share three-to-five-year career goals with their manager.
  • Neri said: "Hold the manager accountable, but most importantly, hold yourself accountable, too."
  • Walmart chief people officer Donna Morris named two promotion traits: excelling at the current job and taking on more than expected.
  • Morris told Business Insider in October that fast-promoted employees are "exceptional at what they're doing today."

Antonio Neri runs a company worth billions of employees' paychecks, and he says career advancement starts with one unglamorous rule: do what you say you will do.

Neri, CEO of Hewlett Packard Enterprise, told Business Insider that delivering on the promises you have made is where opportunity begins at work. It is a simple claim from a man whose own climb proves the point. He joined the company in the mid-1990s as a call center employee in Amsterdam, when the firm was still known as Hewlett-Packard. He rose through the ranks and took the helm of HPE in 2018.

That trajectory — from phone support in the Netherlands to the top job in one of enterprise technology's best-known names — gives his advice weight that most career tips lack.

What does Neri say actually gets you noticed?

Neri's framework has three moving parts, and each one is a behavior, not a trait.

First, deliver the work you were hired to do. This is the foundation, and he returns to it twice in the conversation. Second, communicate your career goals to your manager, specifically where you want to see yourself in three to five years. Third, ask for developmental opportunities that build your network among colleagues and other leaders in the organization.

"Hold the manager accountable, but most importantly, hold yourself accountable, too, because it's a two-way street," Neri said.

That quote carries the mechanism of his argument. A career conversation is not a favor you request once. It is a standing agreement between two people, and both sides owe each other performance.

The network piece works in a specific way, according to Neri. Stretch projects put you in front of colleagues and senior leaders you would not otherwise meet, and that visibility keeps you on their radar when new opportunities open up. The project itself builds skills, but the exposure builds options.

Neri added a caution once opportunities arrive: be selective. Not every assignment deserves a yes.

"Don't overdo it, but also don't be quiet behind the scenes," he said. "Speak when it's necessary and then listen most of the time."

The ratio matters as much as the volume. He is describing a person who talks less than half the time and delivers more than promised — the inverse of the self-promotion playbook that dominates most career advice.

"But again, it starts by delivering what you say you're going to do," Neri said.

He bookends his own advice with that line. Everything else — the goals, the stretch projects, the calibrated speaking — sits on top of execution.

How does this compare with Walmart's promotion criteria?

Neri's view matches what Donna Morris, Walmart's chief people officer, told Business Insider in October. Morris named two traits she looks for when deciding whom to promote.

The first is mastery of the current job. Employees who get promoted quickly, she said, "are focused as much, if not more, on just being exceptional at what they're doing today."

The second is demonstrated capacity for more. Morris wants to see people take on work beyond their formal scope.

"Be the type of person that takes on over and above what's being expected of you. Be the person that asks, or provides, volunteerism for new ideas or new initiatives," she said.

Put the two executives' advice side by side and the overlap is nearly total. Neri's "deliver what you say you're going to do" maps onto Morris's first trait, excelling at the job you were hired for. Neri's stretch projects map onto her second trait, taking on more than expected.

What should readers take from this?

The convergence is the story. A CEO who started in a call center and a chief people officer who screens candidates for promotion at the largest retailer in the world landed on the same two-step sequence: execute the assigned work at a high standard, then visibly absorb more.

Neither executive recommends visibility tricks, personal branding, or strategic self-promotion. Both locate the decision to promote in evidence an employee produces day to day. For workers weighing how to spend the next quarter, the instruction set is short — tell your manager where you want to be in three to five years, volunteer for the projects that widen your network, and keep the promises already on your desk.

Source: feeds.businessinsider.com

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Daniel Okafor

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Correspondent covering money, funding and market shifts around entrepreneurship, startups and venture funding at Business Bearings.

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